Contact us Page ContentThere are a number of ways you can make contact with the department. Explore the options below and reach out through the option which best relates to your query. On this page Make a complaint or report an issue Telephone advice lines Contact your nearest regional office Ask a question about a specific topic Make a complaint or report an issue We aim to deliver high-quality advice and services to the people of Victoria. We welcome your feedback both positive and negative. Your feedback can help us improve our services. Make a complaint or offer feedback Find out how you can raise a complaint or offer feedback and learn about the steps involved in the process toward resolution. Reporting religious or racial discrimination and abuse in schools Information on how to report religious or racial discrimination in the school community. Report fraud or corruption If you have knowledge or reason to believe a departmental employee, contractor or service provider has been involved in fraudulent or corrupt conduct. Report abuse If you have experienced any form of abuse as a student at a Victorian government school, we encourage you to report this behaviour. Make a freedom of information requestYou can access documents held by the department by submitting a request under the Freedom of Information Act (FOI). Give feedback about this websiteHelp us improve the website by reporting a problem or suggesting an improvement we can make. Telephone advice lines The department has a number of dedicated telephone lines that can assist you to get the information you need. Explore the advice lines available to you below. The department's COVID-19 hotline Call 1800 338 663, from 8:30 am to 5 pm Monday to Friday and 10 am to 3 pm Saturday and Sunday (excluding public holidays). If you need an interpreter, call 131 450. Maternal and Child Health LineGuidance from MCH nurses on nutrition, breastfeeding and family health for children from birth to school age. Parentline Phone counselling service for parents and carers of children and teens. TAFE and Training LineGet referrals to courses from TAFEs, training providers and Learn Locals. The department's main switchboard If you know the name of the person you want to contact, you can be connected through the department's main switchboard. Contact your nearest regional office For general enquiries about schools and early childhood, call the enquiry line for your region. Available Monday to Friday, 8:30am to 5.00pm. If you're not sure which region you're in, call 1800 338 663 or contact our regional office by completing an online form. View our office locations for postal addresses. North eastern Victoria 1300 333 231 North western Victoria 1300 338 691 South eastern Victoria 1300 338 738 South western Victoria 1300 333 232 Ask a question about a specific topic Below is a list of available contacts who may be able to support you if you have a question about a specific topic. Aboriginal programs Koorie Outcomes Division (03) 9651 3301 List of Koorie education coordinators Archives and record management Historical school records (03) 9637 3306 archives.records@edumail.vic.gov.auHistorical records to 1954 are now located at the Public Record Office. This includes: correspondence and building files (primary, secondary and technical schools, former education department, teachers’ colleges etc.) school history files and publications historical teacher, staffing and establishment registers pupil registers and rolls (only a limited collection) scholarship registers textbooks education photographs. If you require access to these records, contact the PROV: 99 Shiel Street, North Melbourne 3051ph: (03) 9348 5600 or tollfree: 1800 657 452www.prov.vic.gov.au Disability programs and services Students with Disabilities Program Unit disability.services@education.vic.gov.au Victorian Deaf Education Institute 597 St Kilda RoadMelbourne VIC 3004(03) 9032 6400vdei@education.vic.gov.au Early childhood services Australian Early Development Index (AEDI) Contact the Victorian State Coordinator Children's Services Regulations Enquiry Line1300 307 415licensed.childrens.services@education.vic.gov.au Early Childhood Australia 1300 651 662Early Childhood Australia Further education, training and apprenticeships Adult, Community and Further Education (ACFE) Regional Offices Email: training.participation@edumail.vic.gov.au North eastern region: (03) 7022 1805 North western region: (03)) 4433 7582 South eastern region: (03) 8904 2503 South western region: (03) 5215 5204 Apprenticeship Administration Information Line 1300 722 603vrqa.apprenticeships@education.vic.gov.au Apprenticeship Trade Bonus Hotline 1300 855 282 The Reading Writing Hotline Find organisations that help with adult reading and writing skills.1300 6555 06 The Victorian Skills Gateway: TAFE and Training Course Directory For a listing of accredited courses offered in Victoria, see: Victorian Skills GatewayFor a hardcopy of the directory call: 131 823 Human Resources HRWeb, the Department’s Human Resources website Media enquiries Call 03 8688 7776 Schooling and education Drug education (03) 9637 3477Drug Education Contacts English as an additional language (EAL) regional contacts EAL Regional Program Officers Find a school Find a school or early childhood service Outdoor education Outdoor Education Contacts Performing Arts Unit (03) 9415 1700performing.arts@education.vic.gov.auPerforming Arts Unit Contacts School Software Enquiries (03) 9637 2997 or (03) 9637 3350software4education@education.vic.gov.au Student Resource Package (SRP) (03) 9637 2578 or (03) 9637 2554studentresourcepackage@education.vic.gov.au Help with eduMail If you have forgotten your password, see: Reset my passwordYou can also change your password and set up your security questionsIf you need help logging into your eduMail account, log a call with the Department's Service deskYou can also contact the service desk via 1800 641 943 or servicedesk@education.vic.gov.au Help with eduPay and payroll If you can't login or need help, phone 1800 641 943.For eduPay manuals and instructions, visit: eduPay help Help with applying for a teaching job (Recruitment online) For background information on a teaching career, see: Become a teacher For current vacancies, visit: Recruitment online For help using the system, visit: Recruitment online guides or contact:Phone: 1800 641 943 Email: schools.recruitment@edumail.vic.gov.au