Contact us

Try one of these topics to get a faster answer.

Help with eduMail

If you have forgotten your password, see: Reset my password

You can also change your password and set up your security questions

If you need help logging into your eduMail account, log a call with the Department's Service desk

You can also contact the service desk via 1800 641 943 or

Help with eduPay and payroll

If you can't login or need help, phone 1800 641 943.

For eduPay manuals and instructions, see: eduPay help

Help with applying for a teaching job (Recruitment online)

For background information on a teaching career, see: Become a teacher

For current vacancies, see: Recruitment online

For help using the system, see: Recruitment online guides or contact:

Phone: 1800 641 943

Make a complaint

Report fraud or corruption

Report abuse

Make a freedom of information request

Give feedback about this website

Advice lines

  1. The Department's coronavirus (COVID-19) hotline

    You can ask questions regarding coronavirus (COVID-19) and schools by calling 1800 338 663, 8 am to 6pm, 7 days a week (excluding public holidays).

  2. Maternal and Child Health Line

    Guidance from MCH nurses on nutrition, breastfeeding and family health for children from birth to school age.

  3. Parentline

    Phone counselling service for parents and carers of children and teens.

  4. TAFE and Training Line

    Get referrals to courses from TAFEs, training providers and Learn Locals.

Contact numbers

If you know the name of the person you want to contact, call the switchboard on (03) 9637 2000.

For general enquiries about schools and early childhood, call the enquiry line for your region. Available Monday to Friday, 8:30am to 5pm.

North eastern Victoria

1300 333 231

North western Victoria

1300 338 691

South eastern Victoria

1300 338 738

South western Victoria

1300 333 232

If you're not sure which region you're in, call 1800 338 663 or email


View our office locations for postal addresses.

Contact list

Aboriginal programs

Koorie Outcomes Division
(03) 9651 3301

List of Koorie education coordinators

Archives and record management

Historical school records
(03) 9637 3306

Historical records to 1954 are now located at the Public Record Office. This includes:

  • correspondence and building files (primary, secondary and technical schools, former education department, teachers’ colleges etc.)
  • school history files and publications
  • historical teacher, staffing and establishment registers
  • pupil registers and rolls (only a limited collection)
  • scholarship registers
  • textbooks
  • education photographs.

If you require access to these records, contact the PROV:
99 Shiel Street,
North Melbourne 3051
ph: (03) 9348 5600 or tollfree: 1800 657 452

Disability programs and services

Students with Disabilities Program Unit

Victorian Deaf Education Institute
597 St Kilda Road
Melbourne VIC 3004
(03) 9032 6400

Early childhood services

Australian Early Development Index (AEDI)
Contact the Victorian State Coordinator

Children's Services Regulations Enquiry Line
1300 307 415

Early Childhood Australia
1300 651 662
Early Childhood Australia

Further education, training and apprenticeships

Adult, Community and Further Education (ACFE) Regional Offices

North eastern region: (03) 7022 1805
North western region: (03)) 4433 7582
South eastern region: (03) 8904 2503
South western region: (03) 5215 5204

Apprenticeship Administration Information Line
1300 722 603

Apprenticeship Trade Bonus Hotline
1300 855 282

The Reading Writing Hotline
Find organisations that help with adult reading and writing skills.
1300 6555 06

The Victorian Skills Gateway: TAFE and Training Course Directory
For a listing of accredited courses offered in Victoria, see: Victorian Skills Gateway

For a hardcopy of the directory call:
131 823

Human Resources
Media enquiries

Call 03 8688 7776

Schooling and education

Drug education
(03) 9637 3477
Drug Education Contacts

English as an additional language (EAL) regional contacts
EAL Regional Program Officers

Find a school
Find a school or early childhood service

Outdoor education
Outdoor Education Contacts

Performing Arts Unit
(03) 9415 1700
Performing Arts Unit Contacts

School Software Enquiries
(03) 9637 2997 or (03) 9637 3350

Student Resource Package (SRP)
(03) 9637 2578 or (03) 9637 2554