Contact us

There are a number of ways you can make contact with the Department. Explore the options below and reach out through the option which best relates to your query.

Make a complaint or report an issue

We aim to deliver high quality advice and services to the people of Victoria. We welcome your feedback both positive and negative. Your feedback can help us improve our services.

Make a complaint

Find out how you can raise a complaint or learn about the steps involved in the process toward resolution.
Report fraud or corruption

If you have knowledge or reason to believe a departmental employee, contractor or service provider has been involved in fraudulent or corrupt conduct.
Report abuse
If you have experienced any form of abuse as a student at a Victorian government school, we encourage you to report this behaviour.
Make a freedom of information request
You can access documents held by the Department by submitting a request under the Freedom of Information Act (FOI).
Give feedback about this website
Help us improve the website by reporting a problem or suggesting an improvement we can make.

Telephone advice lines

The Department has a number of dedicated telephone lines that can assist you to get the information you need. Explore the advice lines available to you below.

The Department's coronavirus (COVID-19) hotline

You can ask questions regarding coronavirus (COVID-19) and schools by calling 1800 338 663, 8 am to 6pm, 7 days a week (excluding public holidays).
Maternal and Child Health Line
Guidance from MCH nurses on nutrition, breastfeeding and family health for children from birth to school age.
Parentline
Phone counselling service for parents and carers of children and teens.
TAFE and Training Line
Get referrals to courses from TAFEs, training providers and Learn Locals.
The Department's main switchboard

If you know the name of the person you want to contact, you can be connected through the Department's main switchboard.

Contact your nearest regional office

For general enquiries about schools and early childhood, call the enquiry line for your region. Available Monday to Friday, 8:30 am to 5.00 pm.

If you're not sure which region you're in, call 1800 338 663 or email enquiries@edumail.vic.gov.au.

View our office locations for postal addresses.

Ask a question about a specific topic

Below is a list of available contacts who may be able to support you if you have a question about a specific topic.

Aboriginal programs

Koorie Outcomes Division

(03) 9651 3301

List of Koorie education coordinators

Archives and record management

Historical school records

(03) 9637 3306
archives.records@edumail.vic.gov.au

Historical records to 1954 are now located at the Public Record Office. This includes:

correspondence and building files (primary, secondary and technical schools, former education department, teachers’ colleges etc.)
school history files and publications
historical teacher, staffing and establishment registers
pupil registers and rolls (only a limited collection)
scholarship registers
textbooks
education photographs.

If you require access to these records, contact the PROV:
99 Shiel Street,
North Melbourne 3051
ph: (03) 9348 5600 or tollfree: 1800 657 452
www.prov.vic.gov.au

Disability programs and services

Students with Disabilities Program Unit

disability.services@edumail.vic.gov.au

Victorian Deaf Education Institute

597 St Kilda Road
Melbourne VIC 3004
(03) 9032 6400
vdei@edumail.vic.gov.au

Early childhood services

Australian Early Development Index (AEDI)

Contact the Victorian State Coordinator

Children's Services Regulations Enquiry Line

1300 307 415
licensed.childrens.services@edumail.vic.gov.au

Early Childhood Australia

1300 651 662
Early Childhood Australia

Further education, training and apprenticeships

Adult, Community and Further Education (ACFE) Regional Offices

Email: training.participation@edumail.vic.gov.au

North eastern region: (03) 7022 1805
North western region: (03)) 4433 7582
South eastern region: (03) 8904 2503
South western region: (03) 5215 5204

Apprenticeship Administration Information Line

1300 722 603
vrqa.apprenticeships@edumail.vic.gov.au

Apprenticeship Trade Bonus Hotline

1300 855 282

The Reading Writing Hotline

Find organisations that help with adult reading and writing skills.
1300 6555 06

The Victorian Skills Gateway: TAFE and Training Course Directory

For a listing of accredited courses offered in Victoria, see: Victorian Skills Gateway

For a hardcopy of the directory call:
131 823

Human Resources

HRWeb, the Department’s Human Resources website

Media enquiries

Call 03 8688 7776

Schooling and education

Drug education

(03) 9637 3477
Drug Education Contacts

English as an additional language (EAL) regional contacts

EAL Regional Program Officers

Find a school

Find a school or early childhood service

Outdoor education

Outdoor Education Contacts

Performing Arts Unit

(03) 9415 1700
performing.arts@edumail.vic.gov.au
Performing Arts Unit Contacts

School Software Enquiries

(03) 9637 2997 or (03) 9637 3350
software4education@edumail.vic.gov.au

Student Resource Package (SRP)

(03) 9637 2578 or (03) 9637 2554
studentresourcepackage@edumail.vic.gov.au

Help with eduMail

If you have forgotten your password, see: Reset my password

You can also change your password and set up your security questions

If you need help logging into your eduMail account, log a call with the Department's Service desk

You can also contact the service desk via 1800 641 943 or servicedesk@edumail.vic.gov.au

Help with eduPay and payroll

If you can't login or need help, phone 1800 641 943.

For eduPay manuals and instructions, see: eduPay help

Help with applying for a teaching job (Recruitment online)

For background information on a teaching career, see: Become a teacher

For current vacancies, see: Recruitment online

For help using the system, see: Recruitment online guides or contact:

Phone: 1800 641 943
Email: schools.recruitment@edumail.vic.gov.au