Understanding your @education email address

Your new email address comes with new features and will replace your login on many department applications.

The change of email address is a direct response to simplify email addressing across the department to better align with industry standards, making it easier for staff to remember staff email addresses.

The upgrade to Exchange Online (or o365 Cloud Services) is also a direct response in addressing teacher and staff needs for increased mailbox, increased attachment size limits and increased online email security.

Changes to your password, secret questions and answers

The upgrade to your @education email address does not require you to change your password, nor does it impact your secret questions or answers.

If you need to change your password or secret questions, you will need to reset these separately.

Accessing your email

Using a web browser

Your can access your new @education email through any web browser. Login through https://outlook.office.com

Remember, your sign in ID is your new email address. For example, firstname.surname@education.vic.gov.au.

There are no special software updates required to access your @education account. However, for optimum performance we recommend you access your account using the below browser versions.

Chrome, Safari and Firefox

  • Chrome 69.0.3497.91 or later
  • Firefox 70 or later
  • Safari 12 or later


  • Microsoft Edge 44.18362 or later
  • Internet Explorer 11.112 or later

Using a mobile device

Access to your @education email is possible on your mobile phone. Always ensure you have the latest operating system and ensure your phone is locked when not in use.

The below operating systems are recommended when configuring @education mail on your mobile phone.


  • Office for Android requires Android KitKat 4.4 or later
  • Outlook Web Access requires Android Lollipop 5.0 or later


  • Office Mobile applications (Outlook Mail and Outlook Calendar) require Windows 10 Mobile or later
  • Outlook Web Access requires Windows Phone 8.1 or later


  • Office for iPad and iPhone requires iOS 11 or later
  • Outlook Web Access requires iOS 6.0 or later

Required software updates

Your @education email account will work on any contemporary Windows or Mac computer or contemporary mobile phone

There is no special software required to access your account. However, for optimum performance we recommend you access your account using the below.

Windows PC

Microsoft Outlook 2016 or above (Outlook 2019 or greater is preferred).

Mac PC

Outlook 2016 for Mac or above.

Features of your new email

A new username for department services

Your new @education address will be required to access services such as email, Skype for Business, WebEx and eduGate.

Other services such as eduPay still require you to log in using your 8 digit employee ID. An update to the eduPay login to allow access using your new @education address will occur later this year.

Inbox storage

Mailbox thresholds have been increased across the environment and are automatically applied when staff are upgraded to and migrated to @education.

The new maximum mailbox size is 50GB and a warning will be issued to users at 49GB.

Maximum size of attachments

The maximum mail attachment size, to send or receive, is 35MB.

What happens to your existing @edumail account

Sending or receiving messages from your @edumail account

Your former @edumail address will continue as a secondary address, attached to your email account profile.

It will act as a secondary address to ensure you continue to receive emails from external stakeholders who have not been informed of your new email address.

All emails sent to your @edumail address will continue to be received into your new @education account.

When you reply to an email sent to your former @edumail address it will be sent from your @education address.

There are no immediate plans to remove this service, however we request that all staff communicate and update their email signatures, documents, intranet sites, webpages and other business material to list their new email address.

Your email archives

As part of this upgrade all emails currently stored in your active @eduMail account will be migrated. This includes all emails and subfolders in your inbox, sent items, contacts and calendar appointments.

This upgrade will not migrate any archived PST, OST or MSG files as these are stored locally on your computer.